Holiday Inn Express & Suites Sanford- Lake Mary By Ihg

“Cannot recommend this place enough!”

Pi and Jose welcomed us and went above and beyond! They recommended a great dinner spot, pulled it up online to show us and even helped with directions. I can’t say enough good things about their attitude and work ethic! Our flight was too early for breakfast so they offered us some yogurt for the … more

Pi and Jose welcomed us and went above and beyond! They recommended a great dinner spot, pulled it up online to show us and even helped with directions. I can’t say enough good things about their attitude and work ethic! Our flight was too early for breakfast so they offered us some yogurt for the morning. We were only here to stay before an early flight but the 24hr coffee with good creamers! The super comfy bed and pillows, very spacious room, and nice shower made it a wonderful stay! Wished we could stay longer

less

“Doreen was great!”

The staff here are great. I left my Ipad in my room, called and Doreen went above and beyond to Fed Ex it to me. Thank You every much!

“Unfortunate Road Noise.”

Lots to review.. No way to provide hot water in the room, I asked the concierge for a kettle. “A Kettle?” The Concierge on duty at lunchtime said he does not know what a kettle is; I showed him a picture- he got it, but apparently, IHG don’t use room kettles anymore. Apart from the IHG in NYC we … more

Lots to review.. No way to provide hot water in the room, I asked the concierge for a kettle. “A Kettle?” The Concierge on duty at lunchtime said he does not know what a kettle is; I showed him a picture- he got it, but apparently, IHG don’t use room kettles anymore. Apart from the IHG in NYC we were in yesterday / last week. That did have kettles. Hmmm. I managed to negotiate a coffee machine, but it was a challenge. Alas- the only hot water source is in the foyer- up and down in the lifts it is the. No kettles in Sanford (Florida?) for IHG. Shrugs. The TV is massive, modern, and locked-down; no movie casting here, viewers! We spoke to the early evening receptionist, who insisted it was NOT a smart TV, but you can cast Bluetooth music to it…receptionist was adamant it wasn’t a smart TV to the point of eye-rolling at us; she said TVs before 2020 weren’t smart TVs, and this is an old TV according to her. BTW, the TV is a LG 55ut670h0ua. A commercial smart TV for hospitality / hotel use. What’s happened is that IHG have locked it down- at least in this room, and changed the remotes to prevent guests unlocking it via the (hidden) settings. Poor, apathetic and rude service on this occasion. Room clock- one of those “Intertek” hotel room devices- displays the wrong time, can’t be changed, can’t even google instructions due to myriad different clock types. So turned the clock to face the wall. Should I report it or would reception staff say “it’s correct for at least one time zone”. Wall socket hidden so couldn’t unplug it to reset it. No space on right hand side of 1st bed…weird, as room is pretty big. Strange setup TBH. Cant move the bed due to room structures. Air con works, but it’s musty smelling; mentioned to 1st reception guy…showed us another room, that was musty smelling too. Maybe air con units throughout the hotel need a deep clean. Shrugs. Rooms on the west side of the hotel are noisy; that side is adjacent to the highway (I4W) and it’s busy near enough 24h. I’m surprised by the number of poorly maintained vehicles (?!) and how many have “performance exhausts”. It’s right next to the on-ramp, too, so drivers accelerate to join the highway…noisy..! Ask for a room on the east / carpark side as it’s quieter. Bathroom is a holiday inn standard, nothing flashy but it’s clean and it works. In this room, the toilet flush lever doesn’t self-return so you need to pull the lever up. The Man who runs the breakfast bar is courteous and professional, it’s a budget breakfast but there’s lots of FRESH choice. The pancake making machine is brilliant. He does a great job. Salute to you, Sir.

less