Towneplace Suites Columbia Northwest Harbison

“Responsive team and great weekend stay.”

We recently stayed at the TownPlace Suites Columbia Northwest / Harbison for a family wedding weekend. I am happy to share that the staff went above and beyond to make our experience a great one. Although the specific room we initially reserved was unexpectedly unavailable due to a maintenance is… more

We recently stayed at the TownPlace Suites Columbia Northwest / Harbison for a family wedding weekend. I am happy to share that the staff went above and beyond to make our experience a great one. Although the specific room we initially reserved was unexpectedly unavailable due to a maintenance issue, the hotel worked with us to provide a solution that fully met our needs. Everyone was friendly, helpful, and genuinely focused on making things right. Their responsiveness and professionalism turned what could have been a disappointing situation into a very positive experience. We truly appreciate their level of care and hospitality. I highly recommend this property for a comfortable, accommodating, and guest-centered stay.

less

“Clean Room, But Common Areas and Service Disappointing”

Although the hotel room appears recently renovated and our room was clean, the overall experience left us with an uncomfortable feeling. The lobby, patio, and exit door glass were dirty, and trash on the lobby floor was not picked up. We also noticed chicken bones scattered on the patio and trash l… more

Although the hotel room appears recently renovated and our room was clean, the overall experience left us with an uncomfortable feeling. The lobby, patio, and exit door glass were dirty, and trash on the lobby floor was not picked up. We also noticed chicken bones scattered on the patio and trash left outside a guest’s room for more than 24 hours. When we arrived, someone was sitting at a table in the patio area with a blanket over their head smoking a cigarette on a 75-degree day, which was odd and unsettling. We later learned the person was an employee. Our new TV did not work with the old remote that was held together with tape. Maintenance could not resolve the issue. The front desk staff were not always welcoming. As mentioned in other reviews, breakfast was minimal compared to other Marriott Hotels. The hotel did provide 3,000 reward points for the TV issue, which we appreciated, but overall we would not stay here again.

less

“Recent complete remodel. Lots of road noise. Lack of attention to detail on housekeeping.”

I really wanted to like this hotel. The front desk staff, especially Shelly and Camila, were kind and helpful. The hotel had been recently renovated, so the beds and furniture were very comfortable. However, even after being placed in a “quiet room” on the top floor, away from elevators, the roa… more

I really wanted to like this hotel. The front desk staff, especially Shelly and Camila, were kind and helpful. The hotel had been recently renovated, so the beds and furniture were very comfortable. However, even after being placed in a “quiet room” on the top floor, away from elevators, the road noise kept me awake (even wearing ear plugs and using a noise maker). Housekeeping left a lot to be desired. The coffee maker in room was filthy. I used four Lysol wipes cleaning sticky grime off the top of it. The shower drain clearly has not been cleaned in some time. It had black mold or mildew growing around the edges. There was a strange smell in the room when we entered. Fortunately, opening the windows for about an hour cleared up the odor. The fitness room was ok. All the equipment worked fine but had clearly not been cleaned in a while. There were no disinfectant wipes available to wipe equipment down either. Breakfast was adequate but minimal for a TownePlace Suites or Residence Inn. There were only a few gluten free items…sausage, bananas, peanut butter, & yogurt. If we were to stay at this location again, I would inspect the room more carefully and ask for a change if we found the same type of housekeeping deficiencies. We were coming off a 12 hour road trip, though, so I did not look carefully enough upon check in. Although there is no sidewalk, you can walk through parking lots to get to a few restaurants. We had dinner at the Texas Roadhouse, which was ok.

less