Tru By Hilton Sumter

“Good stay!”

I recently stayed at Tru by Hilton, Sumter, SC, as a Hilton Preferred member and I was really impressed—especially with an employee named Logan. Even though she was juggling a busy check-in rush, she stayed super friendly and professional. She went out of her way to bring us extra pillows twice (bc… more

I recently stayed at Tru by Hilton, Sumter, SC, as a Hilton Preferred member and I was really impressed—especially with an employee named Logan. Even though she was juggling a busy check-in rush, she stayed super friendly and professional. She went out of her way to bring us extra pillows twice (bc they were too soft) , which was such a nice touch. The hotel itself feels like a boutique spot—cozy and unique and catered towards an open minded customer. Logan’s attentiveness and genuine care made our stay feel special. She’s exactly the kind of employee you hope to find at a hotel, and she really stood out. You're lucky to have her. Please give her kudos.

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“Clean, modern, comfy hotel”

I stayed at the tru hotel for a 2 night stay with work. The hotel was modern, clean and tidy, comfortable and the staff were very friendly. Over all I was very pleased with my stay at the try by Hilton. The fitness Center is your typical hotel gym but watch out for one of the treadmills as the bel… more

I stayed at the tru hotel for a 2 night stay with work. The hotel was modern, clean and tidy, comfortable and the staff were very friendly. Over all I was very pleased with my stay at the try by Hilton. The fitness Center is your typical hotel gym but watch out for one of the treadmills as the belt was catching when I was there , nearly making me trip. So if you’re using the fitness Center… watch out. Free breakfast included and coffee around the clock was a huge plus.

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“Tru by Hilton Sumter one side faces the highway noisy one side does not quiet”

Tru by Hilton in Sumter is a relatively new addition to Hilton’s lower-end properties, but it offers all the essentials one might need. Rooms come equipped with a fridge, TV, and standard heating/cooling – a nice touch in terms of convenience. I had a late check-in and encountered issues with the … more

Tru by Hilton in Sumter is a relatively new addition to Hilton’s lower-end properties, but it offers all the essentials one might need. Rooms come equipped with a fridge, TV, and standard heating/cooling – a nice touch in terms of convenience. I had a late check-in and encountered issues with the Hilton app, so I called ahead. The staff assured me there were no problems, and I planned to pick up my keys at the front desk. Upon arrival well after 9:00 p.m., I was met with two front desk staff. While they were efficient, they didn’t acknowledge my Gold status, and I missed out on my snack and water, which I look forward to at Tru by Hilton properties. I wasn’t offered anything initially, and it was only later, after I inquired, that I learned the snack bags were depleted. Although there were snacks available in the convenience store area, I wasn’t offered any of those. The room was clean and passed my blacklight test, which is crucial for me. However, I noticed that the shower products were unsecured, which raised concerns about cleanliness and safety. If you’re staying on the third floor, be aware that even-numbered rooms face the highway, leading to significant noise from traffic. Odd-numbered rooms, facing the back of another hotel, are quieter. I would have preferred a room on the fourth floor away from the highway. Breakfast was satisfactory with rotating selections: grits or oatmeal on some days and bacon or sausage on others, along with other options like pancakes, breads, and cold choices. The lobby is spacious with a pool table and nearby fast food options. On checkout, I mentioned my missed snack and water to the front desk, who were friendly and assured me that I could have chosen a snack from the concession area. Overall, the experience was mixed but could be improved with better communication and room placement considerations.

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