Home2 Suites By Hilton Rapid City

“Love Home2”

We love this chain. Clean, modern, spacious.. Dog friendly. Wish there were more of these for when I am on road trips. This location is attached to an indoor water park so there are a lot of kids... but they were well behaved with responsible parents. Is this a reflection of the clients?

“Breakfast lacking”

We stayed here one night before leaving town. We had a king room that was spacious. Breakfast was less than average – no sausage or bacon which others always have. Very disappointing.

“Great hotel but make sure to know before you book”

Our family of four spent three nights at this property during Memorial Day weekend as part of our road trip. While this property definitely meets Hilton's brand standards and offers good value for its tier level, our experience was significantly influenced by its connection to WaTiki Indoor Waterp… more

Our family of four spent three nights at this property during Memorial Day weekend as part of our road trip. While this property definitely meets Hilton's brand standards and offers good value for its tier level, our experience was significantly influenced by its connection to WaTiki Indoor Waterpark. The hotel primarily serves as part of a waterpark destination, attracting mostly the locals, especially during holidays and weekends. This creates a distinctly different atmosphere from what one might typically expect at a Home2 Suites. Had we better understood this dynamic before booking, we likely would have made different accommodation choices for our family's needs. ***Waterpark Specialty*** While we knew the hotel was near the WaTiki Indoor Waterpark, we were surprised to discover they were physically connected. We looked at the waterpark's website before came here and it had simply listed this property as one of several partner hotels, leading us to view it as a potential amenity rather than the hotel's primary draw. However, it quickly became apparent that for most guests, the waterpark was the only reason they are there in this property. The property serves as a popular destination for the locals, particularly during holidays and weekends. This makes sense given Rapid City's small population of 80K and limited entertainment options in the region. While we had initially planned to possibly visit the waterpark if time permitted, we found ourselves in what essentially felt like a waterpark h/motel rather than a traditional Home2 Suites property. The waterpark itself proved underwhelming in terms of size and crowd management. For reference, WaTiki is roughly half the size of a typical Great Wolf Lodge waterpark, yet appears to operate without clear capacity limits. The facility remained consistently crowded throughout operating hours, from morning until night, creating a rather intense atmosphere. During our brief visit one evening, we found the congestion levels uncomfortable enough to make us step out in a short time period. For those familiar with Great Wolf Lodge properties, imagine similar crowd volumes but in a significantly more compact space. The hotel's atmosphere was significantly impacted by guests' behavior and dress code. Throughout the day, hallways and common areas were crowded with people in wet swimwear and sleepwear, many walking barefoot. The physical connection to the water park seemed to create a casual environment where children ran unsupervised through the corridors and throughout the whole hotel at all hours. While family-friendly environments are expected at properties connected to water parks like this, better enforcement of basic etiquette and safety guidelines would greatly enhance the overall guest experience and maintain professional standards in common areas. ***Location and Parking*** Enough about its “specialty”. Regarding location and accessibility, the property sits right off I-90 and Highway 16 Bypass, among a cluster of hotels. While the location offers convenient access to major roadways, entering and exiting via the I-90 Service Road can be challenging due to the absence of traffic signals at the intersection. The area's commercial development is a definite plus, with number of shopping options and restaurants within a two-mile radius. The hotel offers ample front parking, though spaces can fill up during peak evening hours. The shared parking arrangement with neighboring hotels and the adjacent event center creates significant vehicle traffic throughout the connected lots. First-time visitors should note this can impact navigation, especially during busy periods. ***Facility and Room*** Having opened in 2017, this relatively new property shows good maintenance standards in both common areas and our room. The suite-style accommodations offer a welcome advantage for families, with a layout that separates the sleeping and living areas. The additional space and seating area provided our kids with a space to play beyond the beds, which is a plus. While the room layout is great, the bathroom configuration is somewhat compact, with the toilet positioned directly opposite the vanity, which can feel cramped. One note, the room utilizes a traditional window-style air conditioning unit. Light sleepers or those accustomed to central air conditioning systems might find the noise disruptive. ***Hot Breakfast*** The simple hot breakfast, standard for Hilton properties at this tier level, is definitely a plus for families with young children. While the offerings were basic, they adequately met our needs, and we appreciated the dedicated staff members who worked hard to keep items replenished during entire breakfast hours. However, the breakfast experience was impacted by consistently heavy crowds for the three mornings we were there. The serving area had long lines all the time, and the dining areas had food dropped in many places and creamer spilled at the coffee station. The crowds combined with the previously mentioned casual dress code of all the waterpark guests, created a chaotic environment that might surprise travelers expecting a typical Home2 Suites breakfast experience. ***Staff*** All staff members we encountered were good. The front desk staffs would greet you when you pass by although normally there would be just one person there. For the breakfast service staffs, they worked hard as mentioned earlier. Housekeeping and other staffs we encountered in the hallway and common areas would give you appropriate acknowledgment. ***Overall*** In terms of Hilton brand standards and typical Home2 Suites amenities, this property successfully delivers on its core offerings. The accommodations, breakfast service, and staff performance align well with what one would expect from this tier level. However, the property's integral connection to WaTiki Indoor Waterpark fundamentally transforms the hotel experience from a traditional business/family-friendly Home2 Suites into something more akin to a waterpark h/motel. While this might be ideal for families specifically planning a waterpark stay, travelers seeking a conventional Home2 Suites experience should carefully consider whether these unique dynamic suits their needs. Next time we would likely choose somewhere else better aligned with our family's travel need.

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“Request dosn’t matter”

I requested quiet room and high floor. I got a rom next to the elevator, fronting the Interstate and just beside the housekeeping. The room was on 2nd floor, it was a 4 floor building. Breakfast had almost no variety, simple breakfast. Quality on the room was good, clean, spacious and comfy bed.