Hampton Inn & Suites Nashville Smyrna

“Customer service was great, breakfast was good”

We just needed a quick one night stay. It was right off the interstate so for us, location was great. The rooms were okay our mini fridge didn’t work well but for one night it was fine. we had a 4yr old who loved the indoor pool. Customer service was excellent! They were very friendly. The breakfas… more

We just needed a quick one night stay. It was right off the interstate so for us, location was great. The rooms were okay our mini fridge didn’t work well but for one night it was fine. we had a 4yr old who loved the indoor pool. Customer service was excellent! They were very friendly. The breakfast was great. Honestly, I loved the potatoes and the cheese omelette. It’s nothing fancy but it was clean and customer service was great. I was a little worried due to the previous review but we found no issues at all and enjoyed our quick stay.

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“Too Hot for Comfort”

The good is that our room was large , comfortable and clean. The really good is that in spite of terrible winter ice that necessitated our stop, April helped me chose a room when we were on the road and solve our issues. The not so great is that the chosen room was not available, and the front desk… more

The good is that our room was large , comfortable and clean. The really good is that in spite of terrible winter ice that necessitated our stop, April helped me chose a room when we were on the road and solve our issues. The not so great is that the chosen room was not available, and the front desk person wasn't a problem solver type. Then the heater in our room would not cycle off so it was 80+ degrees when on or the system needed to be turned off. When asked to check on it the above mentioned front desk person was initially unable to be located, then provided no resolution except to turn on the a/c to cool the room down. I also needed more coffee and again, no front desk person. We left fairly early and Amo was very empathetic upon checkout.

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“Hampton Inn , Smyrna, TN - Mediocre at best”

Hampton Inn, Smyrna, TN, Oct 29-30 2025. If there was a two and a half rating I would give it that. I arrived after sunset so it was dark. Wasn't sure where the main entrance was since I had never been there, but eventually found it. The 'carport' entrance area, where you unload and take your lugg… more

Hampton Inn, Smyrna, TN, Oct 29-30 2025. If there was a two and a half rating I would give it that. I arrived after sunset so it was dark. Wasn't sure where the main entrance was since I had never been there, but eventually found it. The 'carport' entrance area, where you unload and take your luggage in, was so poorly lit I thought I was going in the back door. Well, I wasn't. Turns out the main entrance 'carport' has 9 lights in the ceiling, only 2 of the 9 lights were working, 80% were NOT working! Other items that were noted: the light in the middle of the elevator call button, on the third floor, did not work. You'd press the button and the light wouldn't come on so you thought maybe you didn't press it hard enough, so you'd press it again, and again, and then you'd here the elevator arrive. The press of the button did actually call the elevator, the light just didn't work---annoying. The parking lot lights were virtually non existent. Glad I had a flashlight in my car. It's pretty bad that I have to use a flashlight to go to my car in a Hampton Inn parking lot. Most of the lights were out or simply not working. Seems to be a theme here-don't they sell light bulbs in Tennessee? Either the shower curtain in my room was way too short or the shower curtain rod was mounted way too high. In any event, the curtain wouldn't stay in the tub, since it was too short, and I had water all over the floor when I showered. That is poor work. It's even worse that this kind of work was accepted to begin with. You mean to tell me no one noticed this when the shower curtain was installed. Simply poor work. Also, you have to be a contortionist to reach the toilet paper. One side of the holder was really loose, too. The electrical outlets on the shelf between the beds didn't work. When you would try to plug something the plug would just fall out. It was like the guts of the duplex were missing. I had to crawl under the shelf to plug my phone charger in. In my opinion, it seems this hotel simply does not pay attention to details. The room was clean, beds made well, so that stuff was neat and tidy. It is the other items that simply were not, and are not, attended to very well, if they are attended to at all. Not sure I'll ever stay there again. I'll just drive right on by Smyrna next time and head down the road a bit further and find another Hampton, or Hilton Garden Inn and stay there instead.

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