Courtyard By Marriott Austin Airport

“Great Service”

Bob Roberts was excellent to work with and was able to accommodate my Team for a Training with little notice and was more receptive to my needs than any other property in the area by far!

“Professional & Helpful”

This location is great! Texas has an ice storm annually and, we put our essential staff in a local hotel. We have tried a few others in the past and the Courtyard by Marriott Austin Airport is the BEST! The front desk staff are professional, compassionate, and ever so helpful. I personally call… more

This location is great! Texas has an ice storm annually and, we put our essential staff in a local hotel. We have tried a few others in the past and the Courtyard by Marriott Austin Airport is the BEST! The front desk staff are professional, compassionate, and ever so helpful. I personally called them at least 20 times over the weekend with additional reservations, adding extra nights to already scheduled guests and requesting late checkout for our night staff, the accommodated all of them. I have heard how great they treated our staff and cannot say how much we appreciate each of them.

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“Not at all Marriott’s Standards”

I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservatio… more

I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email. During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea. The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration. I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email. During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea. The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration. I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.

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