Homewood Suites By Hilton Grand Prairie At Epiccentral

“Alexander is the best”

Alexander is truly the best. There has always been issues when we come. This last one almost made me cancel my stay, but we came so far. Alexander took care of problem right away. Alexander has always came through and took care of my family. He never changes when we come. I pray corporate do someth… more

Alexander is truly the best. There has always been issues when we come. This last one almost made me cancel my stay, but we came so far. Alexander took care of problem right away. Alexander has always came through and took care of my family. He never changes when we come. I pray corporate do something special for Alexander. People like this deserve a little xtra. Alexander is a keeper. It might be just doing his job to you, but when someone goes xtra miles deserves a reward.

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“It was great such a wonderful stay for us and the family”

Everything was excellent and great I really enjoy my stay and when I come back this way this will be my spot, And Alexander was very nice and on point made us feel like a home away from home. Thanks again for the wonderful stay.

“Amazing”

The front desk was very helpful with everything. They recommend where to eat which was delicious. The food here is great. It has been a wonderful visit

“Forty Minutes, One Escalade, and Two Heroes: My Homewood Suites Adventure”

I recently visited Homewood Suites Epic for my daughter’s very first sleepover — so my nerves were already doing the absolute most. What I did not know was that the Illustrious Ladies of Alpha Kappa Alpha Sorority, Incorporated — the ABSOLUTELY BEST sorority ever — were also having ceremonies that … more

I recently visited Homewood Suites Epic for my daughter’s very first sleepover — so my nerves were already doing the absolute most. What I did not know was that the Illustrious Ladies of Alpha Kappa Alpha Sorority, Incorporated — the ABSOLUTELY BEST sorority ever — were also having ceremonies that night. Beautiful for them, chaotic for me. I pulled up expecting valet, only to be told valet was reserved exclusively for the AKAs that evening. Now listen… I respect it. If anybody’s going to get special treatment, it’s the ladies in pink and green. But for me? Whew. That meant I started driving… and driving… and driving. Forty minutes, y’all. FORTY. Between the restaurants, the event, and the already limited parking, it was a full scavenger hunt with no treasure. I finally tried the parking deck — only to discover it ends abruptly at the top with no turnaround space. No warning signs, no heads-up, nothing. And because it’s Girl Scout cookie season, I’m in our extended Escalade. Picture me at the top of this deck, realizing I have to reverse all the way back down. I could’ve cried. Actually, I did cry. My daughter is in the back asking if she’s still going to the party, and I’m trying to be brave while my anxiety is sky-high. I went back to valet, desperate, and they basically said, “It’s just a bad night for parking.” At this point, I’m ready to cancel everything and go home. I called the front desk and spoke with a woman named Miccah (I hope I’m spelling that right). She was so calm and reassuring. She told me there were 12 underground parking spaces available, so I felt a little better. I drove down there… and there were only two spots left — both for electric vehicles. And the elevator? Not working. Now I’m underground, no reception, no parking, no elevator, and a 9‑year‑old with me. I drove back up and called Miccah again like, “Girl, just cancel this. I can’t do this. I’ve been circling this place for 40 minutes.” And then — the turning point. She said, “My manager is walking outside right now. He’s going to move his car so you can have his parking space.” When I tell you Alexander came outside and did EXACTLY that… that man was a blessing. He moved his own car so I could park safely and get my daughter to her sleepover. That is customer service times 1,000. When I checked in, I told him I felt like I was about to pass out. He said, “Ms. Page, don’t pass out, don’t pass out — do you need a Coke?” And he actually brought me one. The kindness, the attentiveness, the humanity — it meant everything after the ordeal I’d just been through. Because of Miccah and Alexander, what started as a nightmare turned into a stay I will never forget. Hilton, keep them. Celebrate them. Promote them. They are the reason I didn’t break down in that parking lot. But Hilton… please fix that parking situation. It was truly ridiculous. And to the ladies of Alpha Kappa Alpha Sorority, Incorporated — the absolutely BEST sorority ever — congratulations on your ceremonies. Y’all looked beautiful, and I love that the hotel rolled out the pink-and-green carpet for you. I just wish the parking deck had rolled out a little grace for the rest of us too. Thank you to Miccah and Alexander for rescuing my night and making my daughter’s first sleepover a success!!!

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