Springhill Suites By Marriott Houston Northwest

“Clean, comfy hotel with accomodating staff”

Rooms were clean, spacious and comfortable. The location is convenient for the NW area of town. Breakfast was as expected. But I'm writing this review for the service--fabulous. Staff was friendly and helpful on check in. And went above and beyond. I was in Houston for the funeral of a family… more

Rooms were clean, spacious and comfortable. The location is convenient for the NW area of town. Breakfast was as expected. But I'm writing this review for the service--fabulous. Staff was friendly and helpful on check in. And went above and beyond. I was in Houston for the funeral of a family member, and had booked the room for two nights, not sure if I'd be staying over for a second night. I called at 3pm on the second afternoon to let the staff know I'd left the room that morning and would not be returning, making clear that I was not asking for a refund for that night but wanted to let them know I was gone. However, despite the late notice, I was not charged for that night. What a wonderful small kindness, very much appreciated! I would stay here next time I'm in this area of Houston.

less

““Springhill Suites: A Business Hotel on a Personal Day””

Stayed at this Springhill Suites expecting a business-friendly experience. You know—wifi, desk, maybe the ability to print something without summoning a miracle. The room was perfectly fine—clean, comfortable, and had enough pillows to start a small fort. No complaints there. But the “business cen… more

Stayed at this Springhill Suites expecting a business-friendly experience. You know—wifi, desk, maybe the ability to print something without summoning a miracle. The room was perfectly fine—clean, comfortable, and had enough pillows to start a small fort. No complaints there. But the “business center” was under maintenance. Not just temporarily. Think of it more like it had gone on sabbatical. “No problem,” I thought. “Surely the front desk can print one page.” Spoiler: they could not. No worries—I thought I’d ask the front desk to print a quick doc. Their response? A mixture of confusion and mild panic, as if I’d asked them to forge a passport. Eventually, they might have tried to help, but I think we all agreed it would just be easier to send by carrier pigeon. So if you’re in town for business, bring your own printer, and maybe a desk too. But hey, at least you’ll sleep well after a long day of… trying to find a working printer.

less

“Disappointing. Worst Marriott I’ve been to…”

This place needs lots of help… - hot water only on 4th floor. - showers back up /don’t drain for 16 minutes - half the gym equipment is broken - duct tape covering broken tiles in front of the elevators - crap beer selection and the draft beer lines have NOT been cleaned in years It’s clear the m… more

This place needs lots of help… - hot water only on 4th floor. - showers back up /don’t drain for 16 minutes - half the gym equipment is broken - duct tape covering broken tiles in front of the elevators - crap beer selection and the draft beer lines have NOT been cleaned in years It’s clear the management is disinterested in managing. Front desk was nice and the breakfast was surprisingly good, but this nowhere near meets even the minimum threshold for a Marriott Bonvoy property.

less

“Solid choice … and better than local alternatives”

This is a solid choice in the Vintage Park area of Houston. The exterior is a little underwhelming, but the rooms are clean and nice sized. I appreciate the small living room / desk area so you have a seating option other than the bed. It is not a luxury place, but honestly, the rates are not lu… more

This is a solid choice in the Vintage Park area of Houston. The exterior is a little underwhelming, but the rooms are clean and nice sized. I appreciate the small living room / desk area so you have a seating option other than the bed. It is not a luxury place, but honestly, the rates are not luxury rates so it feels like a decent value. I thought the breakfast was good, compared to other hotel chains in this range. Good options and still warm! I would recommend asking for a room on the opposite side from Interstate 249 just to minimize road noise. It didn’t bother me, but I am not a light sleeper. I have also tried the Element Hotel in this area (dirty!) and the Hyatt (breakfast was NOT good), so I think is the best of the three close by.

less