Hilton Garden Inn Dallas Allen

“Genuinely friendly staff”

The people made this hotel a 5-star stay. As a building, it was average….average decor, average beds, average facilities. But we were lucky enough to encounter some of the nicest people during our 4-night stay. Different staff weekday versus weekend and both groups equally accommodating. The first … more

The people made this hotel a 5-star stay. As a building, it was average….average decor, average beds, average facilities. But we were lucky enough to encounter some of the nicest people during our 4-night stay. Different staff weekday versus weekend and both groups equally accommodating. The first thing we noticed was someone was always cleaning….mopping lobby, vacuuming halls, wiping tables.. I needed toiletries that I left in our prior hotel and the front desk clerk was very thoughtful—even offering things I hadn’t asked for. But the real stars of this ship are the breakfast attendants. Yes, the breakfast itself was the best I’ve ever experienced in a restaurant…made to order omelets, pancakes, French toast or waffles, along with the standard fare. And a huge bowl of fresh fruit cut up and ready, not just an obligatory orange or banana. And they had those, too! But the people… Juan made us feel like we were visitors in his own home. Greeting us when we came down to the lobby, Checking on us while we were eating, striking up pleasant conversation, suggesting pecans in our pancakes (!) and overall making our mornings brighter. Roldan was also so nice! We carried our luggage to the vehicle before breakfast on our last day and when we came back in we were treated to the biggest smile. He said he was worried we were leaving without saying goodbye or having something to eat. Amazing! And there was also a gentle older woman working the weekend with Roldan. She wasn’t wearing a name badge, but she was the sweetest! She never stood still. …wiping, straightening, anticipating our needs. Brought syrup to the table when she saw we had waffles. Filled our empty water bottles with fresh cold water when they were sitting on our table. There were 7 adults in our group in 4 different rooms and no one could report a bad experience with any staff. This is the only hotel we will stay at when we visit again. We have family nearby and have been coming to Plano area for over 25 years. And hopefully will for 25 more. Thank you!

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“Noisy Youth Experience.”

I just stayed there. NEVER again. There were at least 2 girls' soccer teams there, and they were running up and down the hallways, knocking on doors. I guess one of the parents/chaperones was in the room next to mine because their girls were knocking on the door anytime there was some little drama.… more

I just stayed there. NEVER again. There were at least 2 girls' soccer teams there, and they were running up and down the hallways, knocking on doors. I guess one of the parents/chaperones was in the room next to mine because their girls were knocking on the door anytime there was some little drama. I'm going to start asking hotels if they have youth teams booked in during the same time frame. This happened to me at an LQ, which is why I stopped staying there. The room was nice, but they really should warn you about the highway noise. It's funny that other hotels actually install noise-dampening windows to counter highway noise. The shampoo in the shower was empty. They could use a bench or two outside the lobby door for people to sit in the fresh air, waiting for rides.

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