Homewood Suites By Hilton San Antonio-Northwest

“Bring your own towels, don't expect housekeeping”

Overall, older but recently updated property. Dunno why they didn't reglaze the tubs when they updated- but that explains the unsightly rings around the tub drain. Comfortable beds, quiet, clean room facing the inner pool courtyard. Appreciate the well-lit ample parking with visible cameras outside… more

Overall, older but recently updated property. Dunno why they didn't reglaze the tubs when they updated- but that explains the unsightly rings around the tub drain. Comfortable beds, quiet, clean room facing the inner pool courtyard. Appreciate the well-lit ample parking with visible cameras outside, Friendlly desk staff, availability of digital check-in, and good room temp control in addition to bedroom ceiling fans. Now for the negatives: there is no running HVAC within the floor hallways or the ground floor common area/ breakfast dining ares. None. When it's 80 degrees outside you will break a sweat and when it's 50 you will freeze while eating breakfast or waiting for the single elevator servicing one half of the property. There also seems to be a shortage of bath towels for the property as a whole. In our 1 bedroom suite for 4-6, housekeeping left a single bath towel for our stay. When we asked the front for 5 more towels, she could find/ provide us with only 4. What in the world? Speaking of housekeeping- they don't. They will enter your suite- open the bedroom door, turn the light on in the bathroom and plug your tub drain. No replenishing of towels, making the beds, or taking out trash.

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“Clean but in need of TLC”

Just spent two weeks here, overall the hotel is good but could use attention. The staff is friendly and accommodating. The room attendant used a toilet brush to clean your sinks…UGH. The floors need a good cleaning, the dishwashers are in dire need of cleaning due to hard water and neglect. The scr… more

Just spent two weeks here, overall the hotel is good but could use attention. The staff is friendly and accommodating. The room attendant used a toilet brush to clean your sinks…UGH. The floors need a good cleaning, the dishwashers are in dire need of cleaning due to hard water and neglect. The screens on windows are torn out or missing half of the screen. Windows don’t close 100 percent so road noise is an issue. The pool needs cleaning and a heater, water was too cold for kids to play. The breakfast is plenty and the staff busy. Wednesday evening they have wine and light snacks. Overall the accommodations work and are basically clean but need more attention to detail for the Hilton name.

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“Just okay. Dated and loud outdoor music all night”

The hotel is just okay, but the property feels very dated. It needs a good deep clean, specifically the hallways, walls and carpet. The bathtubs both had staining that looked a bit gross. Also the door to the patio area was disabled during our stay. Visiting the courtyard would require going around… more

The hotel is just okay, but the property feels very dated. It needs a good deep clean, specifically the hallways, walls and carpet. The bathtubs both had staining that looked a bit gross. Also the door to the patio area was disabled during our stay. Visiting the courtyard would require going around the back side of the hotel from where we were. Also the layout is a bit confusing… two sets of elevators and two different sets of floors. If you take the wrong elevator, you’ll need to come back down to the lobby and use the other elevator. Breakfast was okay, but options felt very limited. Also we didn’t see any alternative milks. Hotel staff were all very friendly. We had interactions with the front desk and breakfast staff, and all were helpful and courteous. The location is right next door to an outdoor “ice house.” It’s an outdoor bar that plays music all night long and can be heard very clearly through the thin walls and windows. The music made it incredibly difficult for our family to sleep

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