Jw Marriott San Antonio Hill Country Resort & Spa

“Family spring break trip”

Just got home from a week long stay at the JW Marriott. Overall great experience and trip at the hotel. Staff were helpful, friendly and available when needed. Rooms were as expected (outside of the water pressure feeling a bit weak). The pools, lazy river and water slides are incredible and t… more

Just got home from a week long stay at the JW Marriott. Overall great experience and trip at the hotel. Staff were helpful, friendly and available when needed. Rooms were as expected (outside of the water pressure feeling a bit weak). The pools, lazy river and water slides are incredible and the reason to stay here (assuming you are not a golfer). We have three young kids and the pool with sand was a home run. Since it’s only 4 ft. It allowed us the ability to sit in a beach chair and enjoy the sun and surrounding while keeping an eye on the kids. We did two days in San Antonio seeing the sights and two days at the hotel/pool, and wished we had one more day at the pool. Opportunities for improvement: 1.). Another true restaurant is needed. The wait times for the 1 true restaurant, Cibolo Moon, were ridiculous at times, both for breakfast and dinner. First time going to a hotel and wanting to spend the money on the breakfast buffet but was told there was a 45 minute wait. Yes, there are other places you can get food, but outside of the steakhouse which isn’t kid friendly there isn’t another sit down restaurant (I don’t consider the sports bar a sit down option). 2.) More poolside chairs/benches would be nice. Unless you are going to go get in line at 7:30 am to go put your stuff down on a chair/bench when the gates to the pools open at 8, prepare to to be frustrated in your search. We ended up pulling chairs into the beach area and sitting there after not being able to find benches. 3.) Prices for food and drinks. I have stayed at a lot of nice hotels and resorts and felt like the prices for food and drinks were high compared to comparable places. I recommend going to the grocery store to pick up some breakfast stuff (e.g. bagels and fruit) and keeping it in the fridge. Use UberEats or DoorDash to have food delivered. All that being said, we had a great time, recommend the hotel to others and will likely be back.

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“Overcrowded and dirty”

Beautiful hotel grounds. Check in was fast and painless. My main complaint are with service and overcrowding. We went right on spring break week but it was truly a nightmare even with kids. Not a single chair available. No staff removing towels so if someone left those chairs would have towels al… more

Beautiful hotel grounds. Check in was fast and painless. My main complaint are with service and overcrowding. We went right on spring break week but it was truly a nightmare even with kids. Not a single chair available. No staff removing towels so if someone left those chairs would have towels all day and no one would be able to sit thet re. They also need another towel stand near the pool. It's ridiculous to have to walk outside of the water park to get a towel. Also there should be people constantly cleaning. It was gross by noon and unwakable by 4 pm. Food, cups, trash on floors. Pools looked hazy by then as well. Food and drinks service was non existent if you weren't sitting right by the pool. Again, i wish there was an easier way to order food and get it delivered to your seat. The pool is supposed to be heated but was really cold even on an 80 degree day. We only used the waterpark once and decided to explore outside of the hotel the rest of the days. We also couldn't enjoy breakfast there since waiting times were outrageous and starbucks wasn't even an option with the long lines and wait times. It was easier to drive somewhere . However, I ask myself owhy are we paying for this resort if we cant even enjoy the amenities since its so overcrowded and dirty. Housekeeping was another big miss. You cannot get through to the front desk or housekeeping so I had to message them through the marriott app several times. Even then, our trash wasn't picked up during our whole stay. They even took a box of food that was put on the trash and left it on the table. Again, gross!! Why would you do that and not pick up the trash? Why would we eat something we left on the trash? Our room wasn't vacuumed once and the shower and tub weren't cleaned. I can tell because there were soap bars on the floor on both.and they weren't replaced or put back up. Valet service took forever but I do like the option of requesting the car with a qr code. I also like the cash dispensing machine that breaks bills. The steakhouse was delicious , 10/10 but it was a bit slow. Again, for the price I would expect excellent service.

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