Courtyard By Marriott Burlington Williston

“Well set back from the road, a quiet place to stay”

Visiting Grand Isle and flying out of BTV, I used 41,000 Marriott points to cover lodging (including taxes) for one weekend night in late May 2025, staying at the Courtyard by Marriott at Burlington Williston 177 Hurricane Lane Williston, Vermont 05495 USA. The reservation could have been canceled … more

Visiting Grand Isle and flying out of BTV, I used 41,000 Marriott points to cover lodging (including taxes) for one weekend night in late May 2025, staying at the Courtyard by Marriott at Burlington Williston 177 Hurricane Lane Williston, Vermont 05495 USA. The reservation could have been canceled at no charge two days before my arrival. I was greeted as a Silver Elite, and understood that with that status I was entitled to free wi-fi. A feature I am increasingly pleased with is the ability to access my Netflix account – easily accomplished here. The room may or may not have been an upgrade – I found it to be well-suited for business travel. It had ample desk space and lighting, had multiple USB ports and electric outlets, and the bed was firm and comfortable. The entire room was spotless, and to its credit (apart from two complimentary bottles of water) there was no sign of single-use plastics. The bathroom was well laid out, such that I could operate the shower controls without getting wet. There were hand washcloths and a well-positioned grab bar in the shower/tub combination. The room was on the first floor and offered a nice two-chair patio outside nestled among the tall shrubbery, allowing a private area right at the room. It took me about 10 minutes to travel from the hotel to the airport, and – as was driving a rental – I was able to fill up the gas tank within a block or so of the hotel. Check-out was seamless, and throughout the stay there were no unpleasant surprises. No disturbing noises, and if I wanted breakfast I could have paid $15 for a hot and cold buffet – not something I was interested in, but it’s nice to know it was available. (BTV has an all-day breakfast counter under the name of Skinny Pancake, one located before and one after TSA’s checkpoint, which offered an excellent menu of locally sourced meals.) The airport’s restaurant offered a well-stocked bar and service staff that were engaging and efficient. I shopped around for the best offers in the Burlington area, making my choice about six weeks ahead of time. I’ve been a regular visitor to the area over the past thirty years, and it’s true the rooms are more expensive than I would have expected. That said, I am fully satisfied that I got my money’s worth (or my points’ full value) for this brief stay.

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“Pool and then some...”

Checked in 7/9. I called ahead 2x Hours before check in). First call- I asked about washer and dryer. Talked to a guy 7/9 (11:22am). Asked about washer/dryer. Was told they use quarters. Fine. Called again at 2: 46pm and asked specifically if the pool was working and asked if there was a hot tub (t… more

Checked in 7/9. I called ahead 2x Hours before check in). First call- I asked about washer and dryer. Talked to a guy 7/9 (11:22am). Asked about washer/dryer. Was told they use quarters. Fine. Called again at 2: 46pm and asked specifically if the pool was working and asked if there was a hot tub (there isnt, not ideal but fine). The man I talked too assured me everything was good. I pushed through an online registration for 1 room. Checked in at 6 30p after a long day of driving. Was told dryer was broke. Was told the pool was out of order. The pool sign said it was down for routine maintenance however which indicates it having been a planned down time (vs. something breaking). My ASD kid is FREAKING OUT. Thus, why I called ahead. Super super frustrated. We would have absolutely cancelled our reservations. The dryer got fixed and we were able to do our laundry. The pool was a huge deal for our family and never got fixed. I came downstairs to get quarters and asked the woman behind the counter "do you have breakfast in the morning". She indicated that yes, breakfast was out between 6:30 and 9 30. I assumed complimentary breakfast like all the other hotels I stayed at and therefore didn't ask. This morning I came down and there was a sign out for the price for breakfast. I didn't ask and she didn't say that there was a cost. I spoke to the manager, Donna and the man who fixes the pool. At the end of the day was i upset all night after a hard day of travel with an upset family-yes. Do I understand that crap happens? Yes. In an ideal situation, where possible, I think it would have been excellent customer service for the man who fielded my calls to try and find a way to call me back to provide the latest on the state of the pool so we could have made an informed decision about admission. That, or atleast cross reference the registration numbers with the numbers that called in. I know things like this arent always practical but as a person who deals in high level service recovery at a major Healthcare system, I know the lengths that I would go through to make things right and be proactive vs reactive. I will say this: talked with Donna the manager and she was sincere and kind and tried to make as much right as possible. That's hard for a customer like me who was rooted in the frustration that came from a BAD night with ASD kid melt downs paired with a long day of driving and exhaustion. Donna's ability to see it from my perspective was key in helping.

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“Bad experience”

We assumed that breakfast was included. It was not. So we bought breakfast food and put it in the refrigerator. Which didn’t work. Heat was stuck at 78 degrees! Worst Marriot we have stayed at. Ice machine didn’t make cubes. It was like slush