2Br Courtside At Topnotch Spa

“Great”

I went there for my birthday. I didn’t give them 5 stars bc I always thought the first impression is the most impressive and important and my greeting at check-in wasn’t friendly. I never been there so the young girl who checked me in gave me a lounge card and told me here this is to access to loun… more

I went there for my birthday. I didn’t give them 5 stars bc I always thought the first impression is the most impressive and important and my greeting at check-in wasn’t friendly. I never been there so the young girl who checked me in gave me a lounge card and told me here this is to access to lounge area. She didn’t walk me there and show me around and what I was supposed to be doing. I had to ask guests in the area if I was in the right place. I didn’t even know that my card would open my locker. My massage was good but no great, I asked to work on my neck and felt more like tapping on it. The pressure was good though but the technique felt very inexperienced therapist. He was nice and attentive but a bit robotic. I loved my facial, I’m obsessed…she women who did my facial I wish i remembered her name, she was amazing. My face was glowing. The lady who did my hair was great, very sweet and made my hair feel fuller. I noticed dust everywhere, the cealing in the shower, fireplace and notice some water damage in the ceiling and black stain in the massage treatment door. For the price tag I was expecting spotless spa, but it a bit outdated. Some staff were really nice but other a bit snobby. The young woman who checked me out was very sweet. Overall the place was very relaxing and quiet which it’s what I was looking for to celebrate my birthday. I wanted to stay there. :) My suggestion is young staff could benefit from customer service satisfaction training and dust free place and fresh pain. Everything else was amazing! Thank you, I will definitely go back.

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“Not a 4 start hotel experience”

The experience was good, but the gap between price and what's on offer is very wide. We paid a nightly rate of 800 USD for 2/16/2026, 600 USD for 2/17 and 2/18 and 700 USD for 2/19. These super high prices cannot be justified by nice service and pleasant common areas. The room was absolutely (at be… more

The experience was good, but the gap between price and what's on offer is very wide. We paid a nightly rate of 800 USD for 2/16/2026, 600 USD for 2/17 and 2/18 and 700 USD for 2/19. These super high prices cannot be justified by nice service and pleasant common areas. The room was absolutely (at best) a room from a 3 star hotel or from an excellent 2 star hotel. Being clean was its best quality. All else absolutely did not exude the feel that the hotel is trying to convey. It was dark and unwelcoming. The restaurant spaces were very nice, but the food was not. The breakfast features quality from a 2 start hotel at prices for 4 star hotel. (for example the quality and taste of the "home potatoes" were dismal). Also, it was disappointing to pay 6 USD for a coffee from the same pot that other guests were getting for free in to-go cups right next to our table. The food at the main restaurant (Roost) was better, but not always at a good level. The pork tenderloin seemed like it was prepared a while ago and just re-heated, and the taste showed it. The salmon was better but a bit chewy for the price. The quinoa salad was quite tasteless. All the above are not major complaints, but just show that the hotel does not meet the standards of a 4 star hotel, and the prices are extremely inflated.

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