Hilton Garden Inn Chesapeake Greenbrier

“Enjoyed my stay”

Stayed here for a short stay . But checked in super early . Room was neat and clean. Located in a place with lots of restaurants and shopping . Everyone I encountered was very polite . Would stay at this property again. The property is undergoing construction but there was no noise or disruption f… more

Stayed here for a short stay . But checked in super early . Room was neat and clean. Located in a place with lots of restaurants and shopping . Everyone I encountered was very polite . Would stay at this property again. The property is undergoing construction but there was no noise or disruption from it

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“Hidden...(for a reason)”

Attended a conference in the VB region and opted to book this HGI property, solely for price. I will not opt to do so again. Upon entering the lobby, it smells nice and 'pumpkiny', the smell however rapidly dissipated upon entering both the elevator and hallways. The front desk clerk Megihan (som… more

Attended a conference in the VB region and opted to book this HGI property, solely for price. I will not opt to do so again. Upon entering the lobby, it smells nice and 'pumpkiny', the smell however rapidly dissipated upon entering both the elevator and hallways. The front desk clerk Megihan (something like that) warmly welcomed all guests. Nothing was mentioned about a fee for breakfast (mind you she was asked about the hours it started). That is 0600, by the way. ANYTHING you grab from the breakfast nook a fee is charged - so I left the banana and cereal there, and cancelled the order of eggs with bacon. There is no ice in the hotel - the machine on floor 2, is inoperable so you must get the front desk to assist. The elevators, their buttons are quite overused. Inside the room, the TV is squared shape, thick, and old - (with DirectTV). The microwave was rather tiny and upon opening it, we noticed it to be DIRTY. The AC unit control flap was broken. The temp outside was cold due to a snow storm approaching VB area, the hallways in this HGI were quite cold, almost like the AC was on. Typically, I grab a parking spot on the side near a side door - but this property did NOT have exterior cameras near those entrances or parking lot - just "signage" park at your own risk. This HGI, sits in back of another hotel and right by the Coast Guard Exchange (CGX). The bed, slept nicely and the water gets VERY hot, so be careful. Again, I would not return to this location irrespective of the price being offered.

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“Front desk intrusion at 1 am”

The hotel is under renovation, so we understood the pool may be closed and the lobby a little torn up. Did not expect the amount of construction mess everywhere. The worst part of the stay was the day staff having some issues with the computers at check in, which them struggling to get us checked i… more

The hotel is under renovation, so we understood the pool may be closed and the lobby a little torn up. Did not expect the amount of construction mess everywhere. The worst part of the stay was the day staff having some issues with the computers at check in, which them struggling to get us checked in. This led to one of the worst customer service issues I've experienced. The night clerk called our room, not once but twice, at 1 am, because she saw we were assigned a room, but the computer did not show us as signed in. That could not have waited until a decent hour. This guest service snafu is the single thing that would deter me from staying again.

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