Hilton Garden Inn Richmond Innsbrook

“Great Location...Decent Hilton Property”

My wife and I stayed here for a couple of days when we visited our son who lives in Henrico. The location of the hotel is amazing with numerous restaurants of several ethnicities nearby. There is even a first rate steak place. The hotel itself is like most other Hilton Garden Inns. This one offers … more

My wife and I stayed here for a couple of days when we visited our son who lives in Henrico. The location of the hotel is amazing with numerous restaurants of several ethnicities nearby. There is even a first rate steak place. The hotel itself is like most other Hilton Garden Inns. This one offers an indoor pool and a hot tub, which are both heated. I was pleased to be able to jump right into the pool. the hot tub temp was perfect at 102 degrees. The room itself was nice and comfortable. We had a king size bed. The room also featured a coffee maker, a microwave, and a decent sized refrigerator which house our wine bottles and our leftovers. The hotel also has its own restaurant and bar. These were a let down since the prices of drinks are almost twice what you can get a the happy hours at the surrounding restaurants. We were disappointed at how much a single bottle of wine was for the room. I was checked in and checked out by Enrique. He was polite and very considerate as he let me check in a couple of hours early. He also checked me out and was again very professional. I will add that he was very expeditious with both the check in and check out. All in all, this was a very satisfying two-day stay. I was surprised to see that I had an $8.00 guest room charge for each night. I am still trying to figure out what this is for. Surely, Hilton is not charging for an extra person in the room when a couple goes traveling. If so, I might stay at one of the other hotel chains. I am hoping to get some kind of reply from Hilton management on this.

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“Decent location, Good Value, But Watch Out for Parking Fees”

Pros: Decent location - near Short Pump mall, lots of restaurants, Whole Foods, Trader Joes, area feels safe, trees around property with pleasant outdoor seating/tables, room was on the larger side, nicely appointed, larger fridge, good value for Hilton property, quiet (room on parking lot side). C… more

Pros: Decent location - near Short Pump mall, lots of restaurants, Whole Foods, Trader Joes, area feels safe, trees around property with pleasant outdoor seating/tables, room was on the larger side, nicely appointed, larger fridge, good value for Hilton property, quiet (room on parking lot side). Cons: Charged over $5 for parking even though hotel site indicates parking is free - I checked specifically. I booked through Hilton site and site indicated that there were local fees I would pay in addition to taxes, but they were all specified in my confirmation. It's not a huge amount, but considering everything around there had free parking and the site indicates it's free it comes across dishonest. They refunded when I called them without problem. I know others have had this issue. There was no parking near any of the entrances available when I got there. Not a big deal, but it makes it irritating when you are charged for supposedly free parking and need to walk a bit. Also, there was no stair access from the inside of the building, at least on my side of the building. You could take the stairs down and exit the building, but couldn't access the rest of the building. Key would not allow external entry to stairs. I am someone who prefers using stairs when possible to begin with and when they are doing construction on the elevator I would have preferred to be able to take stairs then take the elevator. Tub did not drain right and looked dirty.

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