Springhill Suites By Marriott Hampton Coliseum

“Customer Service MATTERS”

I am a lifetime platinum member. This is not a flex. This is context....my wife, mother, mother-in-law and 2 daughters stayed at this property in April. I called ahead to ensure their stay would be without challenge/difficulty. I was supported by the assistant GM, Darius (apologies if I have mis… more

I am a lifetime platinum member. This is not a flex. This is context....my wife, mother, mother-in-law and 2 daughters stayed at this property in April. I called ahead to ensure their stay would be without challenge/difficulty. I was supported by the assistant GM, Darius (apologies if I have misspelled his name). Not only was he a complete professional, but he embodied what I have grown to expect and appreciate from Marriott properties around the world - EXCEPTIONAL customer service. He was attentive to my families needs and was so, with a great disposition and pride for honing his craft. He renewed my trust in elite customer service skills found within the Marriott brand stateside. THANK YOU Darius for making my family's stay a truly amazing LIFETIME event. I need you and the Marriott Brand to know, your level of professionalism, sincerity and commitment to your clientele did not go unnoticed. This goes to show that I don't need to stay at a JW to receive an exceptional high level of customer service. Mr. LANCE HENDERSON

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“Outstanding Service and Amenities”

Outstanding Service and Amenities From the moment I arrived, every aspect of my stay demonstrated the highest standards of hospitality and professionalism: Elite Recognition and Check-in Experience: I was able to take full advantage of my Marriott Bonvoy Gold Elite status, checking in an hour earl… more

Outstanding Service and Amenities From the moment I arrived, every aspect of my stay demonstrated the highest standards of hospitality and professionalism: Elite Recognition and Check-in Experience: I was able to take full advantage of my Marriott Bonvoy Gold Elite status, checking in an hour early without any complications. This level of elite recognition and accommodation set a positive tone for my entire stay. Exceptional Staff Performance: The front desk staff was amazing each day, providing consistently professional, friendly, and helpful service. Their attention to detail and genuine care for guest satisfaction was evident in every interaction. Impeccable Housekeeping Standards: The cleaning and housekeeping staff was amazing every day, maintaining the highest standards of cleanliness throughout my stay. The room was immaculate upon arrival and remained spotless with daily service that exceeded expectations. Comfortable Accommodations: The room was clean and the beds were exceptionally comfortable, ensuring restful nights throughout my stay. I particularly appreciated having a full-size refrigerator and microwave, which provided the convenience and flexibility that business travelers like myself truly value. Location and Facilities Excellence Your property's location is ideally situated with a large selection of stores and restaurants nearby, making it convenient for dining and shopping needs. The hotel's position just minutes from the interstate provides excellent accessibility for travelers. Additionally, the ample parking availability eliminated any concerns about finding convenient parking spaces. The lobby and breakfast area was clean, comfortable, and spacious, creating a welcoming environment for guests to relax and dine. The woman working the breakfast area deserves special recognition for her pleasant demeanor and dedication to ensuring the breakfast selection area remained clean and well-stocked throughout each day. Pet-Friendly Policies and Grounds As someone traveling with a registered and documented service animal, I was particularly grateful that I was not charged any additional pet fees. This proper adherence to ADA regulations has unfortunately been an issue at other chain hotels, so your staff's professionalism and understanding was greatly appreciated. Throughout my stay, I walked my dog several times across the entire property, and I was consistently impressed by how clean the grounds were maintained. The landscaping was absolutely impeccable, reflecting the overall attention to detail that your property maintains in all areas. Exceptional Crisis Management Of special note, during my stay, my adult son experienced a mental health issue that required immediate attention and sensitivity. Your front desk staff was incredibly helpful in getting us the assistance we needed, demonstrating remarkable professionalism, compassion, and good judgment. They handled the situation with discretion and care, ensuring we received appropriate help without overreacting or calling authorities who might not have been equipped to properly address and resolve the situation. We are forever in their debt for their thoughtful response during a very difficult moment. Conclusion This stay at SpringHill Suites Hampton Coliseum represents everything that exemplary hospitality should be. Your team has created an environment where attention to detail, genuine care for guests, and professional service standards combine to deliver an outstanding experience. The contrast between this stay and my disappointing experience at the other Hampton location in 2022 could not be more dramatic. I will certainly be recommending your property to fellow travelers and look forward to staying with you again on future visits to the Hampton area. Your team should be commended for maintaining such exceptional standards and for demonstrating that the SpringHill Suites brand can truly deliver world-class hospitality when operated with this level of dedication and professionalism. Thank you again for an exceptional stay and for restoring my confidence in the SpringHill Suites experience. Warmest regards, Steven Muse Marriott Bonvoy Gold Elite Member #843266545

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“Great”

Great stay and very accommodating staff