Hilton Richmond Hotel & Spa Short Pump Town Center

“Wonderful Experience”

First impression of thus establishment was the friendly, courteous, professional, and attentive service from Courage, the front desk clerk. An employee like him is who any company should have as a standard for first impressions. The hotel was nice, clean, spacious, and full of amenities that anyo… more

First impression of thus establishment was the friendly, courteous, professional, and attentive service from Courage, the front desk clerk. An employee like him is who any company should have as a standard for first impressions. The hotel was nice, clean, spacious, and full of amenities that anyone could expect. We enjoyed our stay and will definitely stay here again

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“A very restful experience - Comfortable and Quiet”

We recently had a 3 night stay at the Hilton Short Pump, our first visit there. The hotel has a modern decor, and although The Jefferson is my preferred hotel decor, the Hilton was better located for this visit and nicely decorated. An expansive lobby greeted us. Check in was easy and the front des… more

We recently had a 3 night stay at the Hilton Short Pump, our first visit there. The hotel has a modern decor, and although The Jefferson is my preferred hotel decor, the Hilton was better located for this visit and nicely decorated. An expansive lobby greeted us. Check in was easy and the front desk staff was exceptionally polite and accommodating. A ++ to Crystal and the others to allowed a slightly early check in and were quite helpful. A nice bar adjoined the lobby and we had drinks there on a couple of occasions. We did not eat at the restaurant, although there were some nice looking selections offered on the menu. We looked into the dining space and it appeared a bit lunch cafe' like for our taste. Some table linens would have elevated that space a bit, or some colorful artwork, but lacking those, we chose to eat elsewhere. There are many restaurants nearby. Our room had a sofa and this was a nice seating addition. There was an excellent assortment of lighting options (Thank you!), a large window with a very nice view, and black out curtains with no gaps! There were a few things I really liked about the room, and these will lead me to being a repeat guest. It was very quiet - no other guest noise, no hall noise, no adjoining room TV noise, and best of all, no heat or A/C noise. The bed was very comfortable and bed linens were soft. I really liked that the bedding was not too hot (as is typical of most hotels where there is a heavy comforter between sheets). Bed linens were another A+. The thermostat was easy to adjust. There was some room for improvement in the bathroom, but overall that was also a nice space. Large bottles of shampoo, conditioner, body wash, and body lotion were provided. A lighted, adjustable makeup mirror was wall-mounted and the large vanity mirror was lighted. The bathroom was well ventilated and did not fog. On the downside, the bathroom was small and there was not a great deal of extra space between the glass shower door and toilet. I also wished the towels had been softer. However, these were my only "complaints" about our otherwise very nice stay. The Hilton is not a luxury experience, but it is well above average at a reasonable cost.

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“Great location but rooms underwhelmed.”

The hotel itself is nice with plenty of restaurants and shopping in the near vicinity. The people working the front desk are professional and hospitable. I was less impressed with the rooms. The shower head was hard to control, spilling water on the bathroom floor and the noise between rooms is not… more

The hotel itself is nice with plenty of restaurants and shopping in the near vicinity. The people working the front desk are professional and hospitable. I was less impressed with the rooms. The shower head was hard to control, spilling water on the bathroom floor and the noise between rooms is noticeable. One can hear any loud noise in the next room. The coffee options were not great. We never ate in the restaurant. You need to pay $10 a day for parking, which is a turn off. So, while the people working there and the location were great, the other issues detract. It’s a mixed review, especially since it is pricey to stay there.

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