Residence Inn By Marriott Portland North

“Not so pleasant experience”

We drove from Southern California to Portland. We had problems from the onset at check-in to check-out. I reserved online through Marriott directly icing my Marriott cc. At the time of check-in the clerk asked for my credit card. He kept saying it was declining. I had zero issues with the hotel we … more

We drove from Southern California to Portland. We had problems from the onset at check-in to check-out. I reserved online through Marriott directly icing my Marriott cc. At the time of check-in the clerk asked for my credit card. He kept saying it was declining. I had zero issues with the hotel we stayed in the night before on our way from California and no issues with our third booking on our drive back to California. So I had to use a different card. The hotel rooms are very spacious but pretty run down and there was trash under our beds. I was traveling with kids and a senior parent and was looking forward to having a full kitchen and not having to eat out as much. We went grocery shopping and later noticed our stuff wasn’t keeping cold. I reported it to the front desk, twice, and the fridge was never fixed. We had over $100 in groceries spoiled. When we checked out I presented the clerk with an e-gift card from Marriott for $400 to use towards the total. My mistake there was not looking at the bill closely before leaving but we wanted to get an early start since we had a long drive back. When I got home I reviewed the bill and noticed they had added the $400 to the total which increased my total by $400 and then credited $400, so zeroing out the credit…no credit applied. When I called the hotel the clerk kept insisting the credit was applied. I had to ask him to go line by line and add up the total cost per night for the stay and then deduct the credit to get the final cost. I kept explaining to them that they charged my card the full amount and did not deduct the $400 so I needed them to credit me the $400 because they had not only charged me the full amount but used up the $400 Marriott e-gift card. After several placing me on hold, dropping my calls, me calling back, they said they fixed it. I get the email with the folio to see that they were still getting it wrong. They tried correcting it multiple times. Needless to say I am still waiting for the credit. They said it takes 3-5 business days for charges and credits to hit but the charges hit my credit card immediately so there’s that. Hoping for a resolution soon.

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“Awesome hotel”

The hotel is great and everyone is friendly my complaint is that we only ask for housekeeping two to three times a week and can't seem to get our room clean we have been here since January due to burst pipes and will probably be here till the summer.