Radisson Hotel La Crosse

“Quick layover”

Having a breathtaking view of the Mississippi River was a delight. The rooms were clean, and the staff was friendly.

“My go to Hotel”

Great stay. Room was quiet, clean, and comfortable. Staff was friendly and helpful. Location is at a great spot next to the river, with various bars and restaurants within walking distance. Hot tub is one of the better ones I've been it; it's both hot and had powerful jets. Two suggestions wou… more

Great stay. Room was quiet, clean, and comfortable. Staff was friendly and helpful. Location is at a great spot next to the river, with various bars and restaurants within walking distance. Hot tub is one of the better ones I've been it; it's both hot and had powerful jets. Two suggestions would be to have an alarm clock in the room and to upgrade the Wi-Fi as it becomes slow with multiple guests usage. If you're flexible with your stay dates, note that hotel prices can vary greatly. Room was $120 the first night, and $220 the second night due to a convention booked there (price was still fair for the stay, just noting how it can vary greatly). This has been, and will continue to be my go to hotel when visiting the area.

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“Good”

Comfortable, location was grass we were attending an advent at the event center

“Not at all what I expected, definitely lacking”

I recently stayed at this hotel, which also operates as a conference center, and unfortunately, the experience fell far short of expectations. When booking a property designed for business and events, you reasonably expect a clean, professional environment that supports productivity. That was not t… more

I recently stayed at this hotel, which also operates as a conference center, and unfortunately, the experience fell far short of expectations. When booking a property designed for business and events, you reasonably expect a clean, professional environment that supports productivity. That was not the case here. The cleanliness was an issue. The floors in my room were visibly dirty and sticky. I felt compelled to go out and purchase a Swiffer just to make the space tolerable. That’s not something any guest should have to do. Our bed looked like someone had slept in it. The sheets were clean but the overall making of the bed was sloppy. The “dust ruffle” or boxspring cover was on the floor on one side of the bed. We had to tuck it in. To avoid tripping over it. The refrigerator had what appeared to be black mold on the back of the shelf and the door edges. There were also ongoing renovations during my stay, which I was never informed about at the time of booking. This led to noise, disruption, and an overall lack of the calm, work-friendly atmosphere one would expect. To make matters worse, there was a period of over an hour where the hotel had no water at all, with no communication of this at check in. Customer service was also lacking. The daytime front desk staff were unhelpful and came across as inconvenienced by even basic requests. Instead of feeling welcomed, I felt like I was bothering them. Housekeeping was equally disappointing. Rather than collecting used towels as expected, staff rolled a cart outside the room and asked us to place the towels in it ourselves. This level of service is simply not acceptable for any hotel, let alone one that markets itself as a conference center. Overall, this stay was disappointing. Between the lack of cleanliness, poor communication about renovations, service issues, and basic operational failures, I would not recommend this property—especially for business or conference travel.

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