Homewood Suites By Hilton Wauwatosa Milwaukee

“I Love the Staff...Very Professional”

Whenever I stay at this hotel, which is about twice a month, it is usually for business, but I also take the time to entertain my grandsons. We always have a great time in the pool. The location is perfect because my daughter is only a few minutes away, and I can easily go to the grocery store … more

Whenever I stay at this hotel, which is about twice a month, it is usually for business, but I also take the time to entertain my grandsons. We always have a great time in the pool. The location is perfect because my daughter is only a few minutes away, and I can easily go to the grocery store or shop at the mall. There are so many places in the vicinity that I frequent, which saves me gas. The grocery store is less than 2 minutes away, across the street. This hotel is well-situated. I even know most of the staff by name, and they know me by voice (when I call) and by name. I adore them, and I do not want to stay anywhere else when I am in town. I might spell their names incorrectly, but Tiffany, Demonee, Sarah, Stephanie, Mia, Dan, Mr. Smellgood DeAngelo, and the kitchen, security, IT, and cleaning staff are all very responsive, courteous, and pleasant. I absolutely enjoy my stays. The rooms are always clean, and when I need something, the staff is there for me. They are very professional and patient. I have heard guests lose their minds and go off on the staff, especially the front desk, yet they maintain their professionalism. They have nerves of steel. Let's be clear: I, too, have had an incident, but professionalism was maintained. As guests, we are not always on our best behavior, and I appreciate the passes given to me. The demeanor of the staff is not just about the training; I am certain this is just who they are. So, let me say this: I am offended by the three-star rating. This hotel is at least a four- to five-star hotel. Here is the issue: the guests. I have been staying at this hotel for over two years when I am in Milwaukee for business or to visit my family. For the most part, my stay has been great. I have not been bothered by the staff. They have been nothing but helpful, kind, and courteous. The guests are a pain, as if they have never been to a nice hotel. But that does not stop me from staying at my favorite place because the staff is really working towards excellence. It is obvious, and I like to see their enthusiasm and desire to do well. I love their morning meetings because, as a businesswoman, I believe it is important to regroup, and they do that. They come together, and they start their day off on one accord. I have been watching a lot, and this hotel is a diamond in the rough. I am watching it grow and develop into a great place. Again, this is the only hotel I want to stay at, and by the way, it smells so good, too.

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