Jirahara

“great hotel, in need of an update on the rooms”

superb location. old but beautiful beatiful, the new administration has been trying to keep the hotel running in several creative ways. Perhaps the best bar in the city, with also a brand new segafreddo cafe, and the always beautiful pool, somehow compensate with a serious lack of a good place ... more

superb location. old but beautiful beatiful, the new administration has been trying to keep the hotel running in several creative ways. Perhaps the best bar in the city, with also a brand new segafreddo cafe, and the always beautiful pool, somehow compensate with a serious lack of a good place for having breakfast..., and rooms with an urgent need of an update. Friendly, but yet unprepared staff finally, they should pay attention to the noise from the bar which escalates to the rooms!!

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“Just Average”

If you want to spend time in the room, don't go here. They are a bit dated. But if you want nice outdoors, this is the place to go. Great restaurant with top service and great food. A gorgeous looking bar which leads you to the pool. It is beautiful. They need to train the staff as they are no... more

If you want to spend time in the room, don't go here. They are a bit dated. But if you want nice outdoors, this is the place to go. Great restaurant with top service and great food. A gorgeous looking bar which leads you to the pool. It is beautiful. They need to train the staff as they are not very friendly. They have to change the booking system as it took us weeks (literally) to have the reservations done. I had two complaints, which it was just my personal experience, as we went during Christmas holidays, they had parties in the hotel. Loud ones, they didn't take under consideration there would be guests sleeping. They also need to take care of the plants in the balconies on the first floor. Overall, if you like outdoors, you'll love this. I was trying to look for the three good hotels in the city, not disappointed at all of this one. Good value.

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“Not a good value for your money”

I have to say that the architecture and decoration of the lobby was exquisite. I really thought it was going to be a revamped version of the old Hilton so I decided to give it a try to one of the most expensive hotels in Barquisimeto. Room was in a third floor so view the view and the breeze wa... more

I have to say that the architecture and decoration of the lobby was exquisite. I really thought it was going to be a revamped version of the old Hilton so I decided to give it a try to one of the most expensive hotels in Barquisimeto. Room was in a third floor so view the view and the breeze was nice. Walking into the room was a pleasant surprise. It has the size of a mini suite with a nice desk and a mini fridge. King size bed with a comfortable mattress and plush pillows. Room was hot so I changed the thermostat to a nicer temperature. Air came out cooler. Went to take a shower. Bathroom was not that clean. Curtain shower was small so water came out all over the place. Bath tub drainage was plugged so there was a great accumulation of water that stayed there for hours. Came out the shower room was still warm. Opened the balcony doors because you could hear a nice breeze outside and found out that curtains had mold on the top. Lots of it. At that point I was too tired and had a lot of pain so I didn't feel like arguing with some clerk to have something fixed. I'm glad bed was comfortable and breeze was enough to get a good rest. Next morning during my check out I let the clerk know about the complaints and she said they would have changed my room if I requested it. Oh well, it was my fault for being too lazy to request a change but I still believe that an expensive hotel shouldn't have clogged bath tubs or moldy curtains or a broken AC

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