Premier Village Phu Quoc Resort - Managed By Accor

“A stay in paradise for the whole family – amazing views and service”

Family of 4, stayed in an ocean view villa for 5 nights. Spacious rooms with a breathtaking view — just amazing and true to the photos on the website. We enjoyed our private pool every day and loved that it was refreshing. The sunsets and fireworks every evening were spectacular, and hearing the s… more

Family of 4, stayed in an ocean view villa for 5 nights. Spacious rooms with a breathtaking view — just amazing and true to the photos on the website. We enjoyed our private pool every day and loved that it was refreshing. The sunsets and fireworks every evening were spectacular, and hearing the sounds of wild monkeys in the late afternoon was a real highlight. It’s a hidden gem in the 'jungle' with a beautiful park area. The beaches are clean and well-maintained. The buggy service was brilliant, though we enjoyed walking as well. Excellent service from the staff; being welcomed with 'xin chao' everywhere created such a positive atmosphere. Great food for lunch and dinner, and an amazing breakfast. It was very generous with a high variety of fresh, sweet exotic fruits. They even have their own barista, so we enjoyed a perfect cappuccino every morning. We felt like we were living in paradise. We’ve created lifelong memories for our family and truly hope to come back one day.

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“A Spoiled Family Retreat – Exceptional Service from Hannah and the Team!”

We just finished a two-night stay at the Premier Village Phu Quoc Resort, and "perfect" is the only word to describe it. As Platinum members, we felt incredibly well looked after from the moment we arrived until the moment we left. The absolute standout of our trip was Hannah, the Guest Experience … more

We just finished a two-night stay at the Premier Village Phu Quoc Resort, and "perfect" is the only word to describe it. As Platinum members, we felt incredibly well looked after from the moment we arrived until the moment we left. The absolute standout of our trip was Hannah, the Guest Experience Supervisor. She went above and beyond to make us feel spoiled. She had originally arranged a complimentary pickup for us, but due to a delay with our fishing charter, we unfortunately missed it. Despite that, Hannah was right there the next morning to greet us, checking in to see if there was anything at all we needed. Her proactive care and helpfulness throughout our stay truly moved us. A big thank you also goes to Andrew, who handled our check-in. He was professional and thorough, taking the time to show us every detail of our villa so we felt right at home immediately. We also had a blast with Thien, who guided us through snorkeling and "coconut hunting"—it was a highlight for the whole family! The villa itself was so stunning that we invited some friends staying nearby to join us for dinner and a spa session. They were honestly jealous of our room! The layout, the private pool, and the views are world-class. Thank you to the entire team for such a memorable stay. We are already planning to come back with more friends and stay much longer next time. Highly recommended!

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“Perfect”

The best thing about this resort was the people ! Especially Viet but also Vy and Noodles , Hannah and Alex the chef and pretty much all the staff .

“Good Relaxing Stay”

Overall I gave our experiences 4/5. I don’t particularly find this close to a 5 star resort and here are our positives and negative experiences. Cons: 1) I thoroughly enjoyed the discount advantages as an Accor Member, and we even paid extra to be upgraded from the Garden Villa to Ocean Vill… more

Overall I gave our experiences 4/5. I don’t particularly find this close to a 5 star resort and here are our positives and negative experiences. Cons: 1) I thoroughly enjoyed the discount advantages as an Accor Member, and we even paid extra to be upgraded from the Garden Villa to Ocean Villa. However, it was a lot of stairs to get down to our villa. This isn’t good for if you have an elderly family member or with disabilities. You may want to pay extra for the beach villa as it’s less stairs to get to your villa and you have beach access. If possible, request your villa closest to the amenities as it is a very big resort and at times, we had to wait every 20 to 25 minutes on their schedule. Or call to request which they will tell you when the buggy comes so that you don’t have to wait outside the entire time. 2) The resort needs some refurbishment even if it’s only built not long ago. Our villa needed repainting and cleaning of the pool ( there was algae growing). See my pics attached. Also the villa needed some deep cleaning - fingerprints on the exhaust hood above the stove and brown stains on the walls. There needs to be some detail to attention. 3) The inconsistency in some of the service staff. We had great experiences with the front desk and buggy drivers but some of the wait staff in both the Market and Corallo restaurants needs customer service improvement. Our second day at the morning breakfast, we had to ask for the baby chair twice and they also did not bring the baby utensils like they did the 1st day. Those small detail matters. At Corallo, the server who served our dessert when told we were sharing between couples, placed them to only one couple. It seemed like they didn’t understand what we asked. When we ask to sign the bill, the server asked my husband if he could write a Google review which we found unprofessional as felt that we were being burden to. 4) The children’s center needs to change or haul out their toys as it looks like it was utilized too well. Also, there’s no baby change room anywhere even in the restrooms. If you want to make it baby or child friendly, a changing table should be considered. Pros: 1) The morning breakfast buffet was excellent and selection - vegan and gluten free options. They even had fresh fruits and juices. 2) The resort pool was a nice amenity and it was big and not too busy. 3) Spa was really nice as well! I would love to come back again and hoping when we do, some of our negative experience will improve. I believe that if some of the staff may have the experience to visit an international 5 star resort - they can be able to learn what will need for them to be set apart

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