Hanoi Daewoo Hotel

“Excellent 5* stay in Hanoi”

Excellent hotel and stay in Hanoi. Our first time in Hanoi and although the hotel isn't city centre, Grab cabs are inexpensive to get around. We booked a Club room and was personally greeted and checked in to our room. We were offered welcome drinks and a pillow menu although were happy with the… more

Excellent hotel and stay in Hanoi. Our first time in Hanoi and although the hotel isn't city centre, Grab cabs are inexpensive to get around. We booked a Club room and was personally greeted and checked in to our room. We were offered welcome drinks and a pillow menu although were happy with the current pillows. Surprise fruit and cake awaited us in our room. The Club room was nice and comfortable, a little on the old side now but still great and met our needs for the week we stayed. The maids did not speak any English but any requests were through the Club lounge staff. We had breakfast daily and ate at the lounge in the evening and quality was excellent. The hotel grounds are beautiful especially with the pool and gardens alight at night. There are plenty of shops, restaurants and coffee shops within walking distance to the hotel. I think the main highlight over and above the facilities of the hotel are the staff, everyone is so polite and courteous. Particular mention to Sophia and Nicole in the lounge and Teddy on the main door. They were all so friendly and helpful, they are a credit to the hotel, thank you

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“Great Hotel”

Very clean room. Stayed at the club level. With free laundry. Is always my 1st choice of hotel whenever I am back to Hanoi.

“Good customer service”

Good customer service from Darwin and team. Good people's skill, very patient, their info is very informative. You guys you made our stay in Hanoi and hotel easier. Well done guys. Keep up with the good work you are doing. Much appreciated

“最高のホスピタリティを持つスタッフ（JadeさんとDarwinさん）に救われました！”

帰国便の日付を1日勘違いするという大失態をしてしまい、パニックになっていたところをフロントのスタッフの方々に救われました。 夜遅い時間だったにもかかわらず、男性スタッフのDarwinさんは知り合いのガイドさんに連絡して空港の状況を確認してくれたり、自分のことのように親身になってサポートしてくれました。 また、女性スタッフのJadeさんは、落ち込む私に何度も「Don't worry!」と笑顔で声をかけて励ましてくれました。操作に困っていた航空会社のサイトも一緒に操作して助けてくれて、無事に便の変更ができました。 DarwinさんとJadeさんの温かいホスピタリティのおかげで、ハノイがもっと… more

帰国便の日付を1日勘違いするという大失態をしてしまい、パニックになっていたところをフロントのスタッフの方々に救われました。 夜遅い時間だったにもかかわらず、男性スタッフのDarwinさんは知り合いのガイドさんに連絡して空港の状況を確認してくれたり、自分のことのように親身になってサポートしてくれました。 また、女性スタッフのJadeさんは、落ち込む私に何度も「Don't worry!」と笑顔で声をかけて励ましてくれました。操作に困っていた航空会社のサイトも一緒に操作して助けてくれて、無事に便の変更ができました。 DarwinさんとJadeさんの温かいホスピタリティのおかげで、ハノイがもっと大好きになりました。素晴らしいスタッフがいる最高のホテルです。本当にありがとうございました！ I had a major panic because I misunderstood my flight date, but the front desk staff saved me. Despite the late hour, the gentleman at the front desk, Darwin, was incredibly helpful—he even contacted a tour guide friend to check the airport situation for me as if it were his own problem. The lady at the front desk, Jade, kept smiling and encouraging me, saying "Don't worry!" She sat with me and helped navigate the airline's website until my flight was successfully rebooked. Thanks to the warm hospitality of Darwin and Jade, I fell in love with Hanoi even more. This is the best hotel with truly wonderful staff. Thank you so much from the bottom of my heart!

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