Sofitel Legend Metropole Hanoi

“A Perfect Stay”

We have stayed at the Sofitel several times before. To be honest, we encountered minor issues of one kind or another every time. Though they were only small problems, they kept our stays from being perfect. However, Sofitel is such an elegant hotel that we always end up coming back.We checked into … more

We have stayed at the Sofitel several times before. To be honest, we encountered minor issues of one kind or another every time. Though they were only small problems, they kept our stays from being perfect. However, Sofitel is such an elegant hotel that we always end up coming back.We checked into the Sofitel again on the final day of our trip to Vietnam this May, and this stay turned out to be absolutely flawless. Our butler, Mikey, had already arranged all the details of our stay via WhatsApp well before our arrival. Since we were traveling with an 86-year-old, he made the check-in process as smooth and hassle-free as possible so we could rest as soon as possible. Even in the evening, he proactively checked in with us to see if we needed any assistance. The doormen stationed at the two main gates were incredibly attentive and professional. The moment we got out of the car, they quickly arranged a wheelchair for us and took full care of our luggage without us having to worry about a thing. Everything was handled in perfect order. We stayed in the Heritage Wing this time. It was our first time staying in this section. Both the rooms and the entire building blend modern facilities with old-world charm. What’s more, the highlight of our stay — Le Club Bar — is also located right here. Speaking of Le Club Bar, let’s start with the afternoon tea. Mr. Thach took excellent care of us. He was incredibly polite, thoughtful and professional. After the perfect afternoon tea, we could hardly wait to come back for evening cocktails. At the evening cocktail hour, we met the lovely Ngoc and the charming Tuan. They were so warm and approachable that we felt like we were with old friends we’d known for years, while remaining impeccably professional at the same time. Ngoc noticed every little need we had and never let our glasses stay empty. The cocktails Tuan made were absolutely stunning. We especially loved how he ingeniously incorporated Vietnamese flavors into the recipes.Together with Mr Thach, they gave us the happiest happy hour. The experience was so wonderful that we simply must return here in the evening for a nightcap or two. The three of them once again made us feel as though we were being looked after in a friend’s home. I’ve said “perfect” far too many times, but it truly is the only word that can describe this stay. This wasn’t just a job done perfectly. It was perfect passion. Perfect professionalism. Perfect hospitality.

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“A Memorable Four Nights at Sofitel Hanoi”

We had a wonderful four-night stay at Sofitel Legend Metropole Hanoi. The property is truly luxurious, and what made our experience even more special was the exceptional hospitality and warmth of the staff. As vegetarians, we were especially touched by the care taken by the restaurant team. They w… more

We had a wonderful four-night stay at Sofitel Legend Metropole Hanoi. The property is truly luxurious, and what made our experience even more special was the exceptional hospitality and warmth of the staff. As vegetarians, we were especially touched by the care taken by the restaurant team. They went out of their way to understand our dietary preferences, explain suitable dishes, and customise meals whenever required. Housekeeping service was excellent throughout our stay. We would also like to specially mention Viet from the concierge team, who was extremely helpful and organised a wonderful trip for us to Ninh Binh. A special thanks as well to Tan at the reception for the personal care and attention extended to us. Overall, it was a fantastic stay, and we would highly recommend this hotel to anyone visiting Hanoi.

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“A true “grande dame” of a hotel”

This hotel is what you imagine of a grand hotel. It beautifully combines history with modern amenities. Beautiful decor throughout and very friendly and polite staff. Nothing is too much trouble. It’s a real refuge from the hustle and bustle of Hanoi. Great pool bar for drinks and food in the eveni… more

This hotel is what you imagine of a grand hotel. It beautifully combines history with modern amenities. Beautiful decor throughout and very friendly and polite staff. Nothing is too much trouble. It’s a real refuge from the hustle and bustle of Hanoi. Great pool bar for drinks and food in the evening after a day of sightseeing. Will definitely stay here again and would highly recommend this hotel.

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“Five stars for the bones, one star for the night. Four seems fair.”

The Sofitel Legend Metropole Hanoi is one of those rare hotels where history is not merely decoration — it is the atmosphere itself. The Heritage Wing, the colonial architecture, the sense of a place that has witnessed a century of the world passing through: all of this is genuine and irreplaceable… more

The Sofitel Legend Metropole Hanoi is one of those rare hotels where history is not merely decoration — it is the atmosphere itself. The Heritage Wing, the colonial architecture, the sense of a place that has witnessed a century of the world passing through: all of this is genuine and irreplaceable. In different circumstances, this would be a five-star review without hesitation. The circumstances, however, were these. Loud roadworks directly beneath my room began at 2 AM. Earplugs did not help. No prior warning had been given at check-in. A call to reception at 4 AM was met with a wait that felt very long before a room change was finally arranged. At 9:25 AM, a housekeeper entered without knocking and switched on the full lights — ending what little sleep remained. One of the more unpleasant nights of my travels. The original room had a persistent smell consistent with mold or a contaminated air conditioning unit — something other guests have also noted in reviews. The corridors featured dehumidifiers with red warning lights indicating they were full and unattended. Small details, but telling ones in a hotel of this price and reputation. Breakfast was a missed opportunity. Two cheese varieties and a baguette with the texture of styrofoam, no à la carte menu, inconsistent service — in a hotel billing itself as a French colonial landmark, this falls short. As a Platinum member, there was no welcome gesture upon arrival — not a note, not a small amenity. A basic courtesy that any mid-range property would extend automatically. The initial management response to my complaint was polite but thin: a USD 100 credit offered to a guest who had already announced his departure. This would have been a one-star review. Then Ms. My Nguyen, Duty Manager, stepped in. With genuine warmth, real effort, and no small amount of personal grace, she turned the situation entirely around — offering a complimentary night, an upgrade to a three-room suite in the Heritage Wing, and a personal invitation to tea. She is exactly the kind of person that makes a legendary hotel live up to its name. Five stars for the hotel it can be. One star for the night it delivered. Four stars feels honest — and hopeful.

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