Hotel Royal Hoi An

“Stay at Hotel Royal Hoi An Danang”

Room was clean, spacious, and quiet. Staff helpful, especially Jane and Truc. We had a late flight, Truc anticipated our needs, and arranged a late checkout for us. Hotel is decently located and was a good value.

“Wonderful stay at Royal Hotel Hoi An”

We had a wonderful stay at Royal Hotel Hoi An. The location is excellent—just a short and easy walk to the Old Town. Our room is comfortable with a king size bed. I was pleasantly surprised when the hotel presented me with a cake on my birthday. Overall, we truly enjoyed our time here and would ha… more

We had a wonderful stay at Royal Hotel Hoi An. The location is excellent—just a short and easy walk to the Old Town. Our room is comfortable with a king size bed. I was pleasantly surprised when the hotel presented me with a cake on my birthday. Overall, we truly enjoyed our time here and would happily recommend Royal Hotel Hoi An to anyone visiting the area.

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“Good location, but far from a true five-star experience”

We arrived without inflated expectations, but of course we still measured the hotel against what it advertises, how it positions itself, and the price it charges. We booked the largest suite category, Deluxe Suite, for two nights. The overall impression of the hotel is solid. It is a good base for… more

We arrived without inflated expectations, but of course we still measured the hotel against what it advertises, how it positions itself, and the price it charges. We booked the largest suite category, Deluxe Suite, for two nights. The overall impression of the hotel is solid. It is a good base for staying in Hoi An, especially because of its proximity to the old town. At the same time, taken as a whole, it does not deliver the level we would associate with a true five-star hotel. It is not a matter of friendliness or basic willingness to help. Those were certainly there. What is missing is the consistency, quality, confidence, and attentiveness one would expect in this category. That was noticeable from the moment of arrival. The check-in process did not feel especially polished or well organized. Breakfast also fell clearly short of what we would expect at this level. The quality was not bad, but at best adequate and in no way memorable. The fact that mineral water is charged separately at breakfast also did not feel consistent with a five-star standard. The coffee was particularly disappointing. Both the espresso and the Vietnamese coffee specialties were weak, and you can get much better coffee almost anywhere around the hotel. We felt similarly mixed about the service overall. The staff were consistently friendly, courteous, and clearly trying to be helpful. At the same time, in many areas it felt as though there simply were not enough staff members available to deliver on the hotel’s own ambitions. At the pool, for example, there was a lack of presence and attentiveness; towels sometimes had to be handled by guests themselves, and used items were not cleared away promptly as a matter of course. We have experienced this much better in other five-star hotels across Asia. We also visited the club lounge, which is available to suite guests, and for us it was a major disappointment. Honestly, only one word comes to mind: ridiculous. The space felt rickety, poorly maintained, musty, not clean, uninviting, and overall completely unattractive. In its current form, it adds no value at all and is more likely to frustrate guests than please them. Quite frankly, it would be better not to offer something like this at all and instead come up with a smaller but more coherent alternative. We have rarely seen anything like it. On the positive side, the suite itself was genuinely attractive. The Deluxe Suite was visually very nice, spacious, and in principle a nice room. The major flaw, however, and the one thing that seriously affected our stay, was the almost nonexistent sound insulation. Whether the windows were open or closed made virtually no difference to the noise level in the room. The hotel sits at a intersection, and in Vietnam constant honking is simply part of daily street life. In the room, though, it felt as if you were sleeping right in the middle of that intersection. In this category, that is simply unacceptable. During our stay there was also a multi-day funeral ceremony taking place across the river on the other side of the street. The hotel is obviously not responsible for that, and we approached it with the respect such an event deserves. What was striking, however, was how fully that noise still came through into the room. The ceremony started around 5:00 in the morning with loudspeaker announcements and tinny music and continued until late at night, so there was essentially constant, unbearable noise in the room. Music over speakers and shouting through megaphones were so present for hours at a time that it felt as though it were happening inside the hotel itself. So the real issue was not the event itself, but once again the room’s complete lack of acoustic shielding from outside. We barely slept at all on either night. Bottom line: the Royal Hoi An Hotel is not a bad hotel. There are no major defects, and as a well-located base for Hoi An it is certainly usable. But measured against its presentation, its price point, and its five-star claim, it fell clearly short for us. The lack of sound insulation is a major weakness. Service, breakfast, the club lounge, and the overall quality also do not come close, in our view, to what one would expect from one of the leading hotels in town. So overall, this is a decent hotel in a good location, but the overall experience is far removed from true five-star quality.

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“Nice but noisy hotel”

Nice but not great hotel. We were “upgraded” to a very nice room, but the scooter traffic noise was specifically what I had requested to avoid. Request a room facing main pool for quieter sleep.