Maple Hotel & Apartment

“Definitely worth it”

Frontdesk is very helpful, security guys are friendly. Sea view very nice :)) Sauna not working, swimming pool and gym working :)) Location is very convenient, right in the center of nha trang, a few minutes to the beach, McDonald's and many other places.

“Stay here on the mainland, not an island!”

Nha Trang is a lovely beach town a short plane trip from Ho Chi Minh City. If you are in Vietnam, you should take the opportunity to visit. There are a series of islands off the coast that are normally quite easy to visit via a very clever cable car system that connect everything. BUT - the cable… more

Nha Trang is a lovely beach town a short plane trip from Ho Chi Minh City. If you are in Vietnam, you should take the opportunity to visit. There are a series of islands off the coast that are normally quite easy to visit via a very clever cable car system that connect everything. BUT - the cable system is NOT CURRENTLY OPERATING. So staying on one of the islands is not as attractive. Stay on the mainland! We enjoyed our stay at this location, for its easy access to everything on the mainland. The front desk team was professional. Young lady Thao and the location was ideal, right in the middle of the city on the main road along the beach. Very easy to get around. The pool has a nice view for catching the sunset or sunrise. Wish I could go back!!!

less

“where's the view”

We booked a two bedroom apartment with “ Panoramic Ocean Views” in October with the Maple apartments AIRBNB group to assure that we got the apartment we wanted and which we have stayed in three times in the past years.We arrived late evening after delayed flight and given our apartment assignment… more

We booked a two bedroom apartment with “ Panoramic Ocean Views” in October with the Maple apartments AIRBNB group to assure that we got the apartment we wanted and which we have stayed in three times in the past years.We arrived late evening after delayed flight and given our apartment assignment. Our apartment turned out to be a three bedroom with “limited obstructed Views” We called the Agents hotline and asked why we were not informed of the changed before arrival. No answer, but told the original apartment we booked has a” broken door” so not available. We were informed to contact the day agent in the morning. Inspection of the apartment revealed significant issues: the air conditioner remote was inoperative, the on button of the unit worked but only at the coldest and highest fan settings. We controlled the cold by opening a patio door to let in the heat.The couch was unusable being that the back did not lock in the upright position, The shower area had a great deal of floor mold , more then regular cleaning would show, the walls in the toilet area were smeared with white plaster paste over the black walls in childish manner. The master bedroom’s mattress, upon inspection ( always done to avoid nasty surprises) revealed the side of the mattress torn open due to wear and exposing many of the mattress coils and significant dust and dirt. Contacted the Agent the next day we were never told why we were not contacted about the change but told that the original booked apartment’s owner “ took back the contract “ and all others were full except for the one were were in. With a little encouragement, they “found” a second three bedroom unit with a “partial view “ of the ocean but not the “panoramic “ as we booked. Inspection revealed : the beds were 4 inch rubber mattress toppers over wood slats, very hard, they had a spare mattress which was 12 inches too small width wide but fit the bed. the couch had multiple fluid stains on the cushions which indicated lack of cleaning..they claimed ,cannot be cleaned even though it is a zippered fabric covering that can be removed for cleaning .They offered a sheet to cover the stains. a safety issue was that the water boiler is in the ceiling and not accessible to control easily , so unknown to us, it was turned on to the highest level, our 14 yo burnt her hand due to the water being just below boiling and caused minor blistering( fortunately, she was not taking a shower!)..when the agent was asked about this told that the water heater could not be turned down and unwilling to post a safety warning sign When we inquired about an apartment change ,the agent again reported no other units available due to “ overbooking” this time. We stayed because I was recovering from a bad bout of norovirus and did not have the energy to move . Sadly, the Maple had been a nice beachfront accommodation but gets a hard pass and not recommended by us due to the communication issues, cleanliness and health and safety concerns.

less

“Nice”

Nice location in the center of Nha Trang. We ordered taxi only few times because everything was close to our hotel and that was good. Friendly reception, great sea view, our apartment was on 23d floor. Breakfasts were ok. Price/quality matches.